Effective Date: 02/14/2025

1. Overview

At www.providebest.com, we strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we’re here to help with a straightforward refund and returns process.

2. Eligibility for Returns

You may request a return under the following conditions:

• Timeframe: Returns must be initiated within 14 days of receiving your order.
• Condition: Items must be unused, unworn, and in their original packaging with tags intact.
• Proof of Purchase: A valid receipt, order confirmation, or proof of purchase is required.
• Non-Returnable Items: The following items cannot be returned:
  • Gift cards
  • Personalized/custom-made products
  • Perishable goods
  • Digital/downloadable products
  • Clearance or final sale items

3. Return Process

1. Submit a Return Request:
   • Email us at tkbusy16@gmail.com with your order number and reason for the return.
   • Attach photos if the item is damaged or defective.
2. Receive Return Instructions:
   • If eligible, we will provide you with a return authorization and shipping address.
   • Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Ship the Item Back:
   • Use a trackable shipping service to ensure safe delivery.
   • Pack the item securely to avoid damage during transit.
4. Inspection & Refund Processing:
   • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
   • If approved, a refund will be processed to your original payment method within 14 days.

4. Refund Policy

• Full Refunds: Issued for eligible returns that meet our policy criteria.
• Partial Refunds: May be granted for items that show signs of use or damage not due to our error.
• Late or Missing Refunds: If you haven’t received a refund yet, please check with your bank or payment provider, as processing times may vary.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at tkbusy16@gmail.com.

6. Cancellations

• Before Shipping: Orders can be canceled within 24 hours after placing them. Once an order is processed, it cannot be canceled.
• After Shipping: If your order has already been shipped, you may return the item following our return policy.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or refund at no additional cost to you.

8. Shipping Costs & Responsibility

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We are not responsible for lost or damaged returns, so please use a trackable and insured shipping method.

9. Contact Us

If you have any questions about our Refund and Returns Policy, please reach out to us:

📧 Email: tkbusy16@gmail.com
📍 Address: 4721 8th Ave, Brooklyn NY 11220
📞 Phone: (516)591-2574

Thank you for shopping with ProvideBest! We appreciate your business and are committed to ensuring a smooth shopping experience.

This Refund and Returns Policy is designed to be customer-friendly while protecting your business. Let me know if you’d like to customize any specific sections! 🚀